Refunds and cancellation
Last updated: 2026-11-11
The Nagless Learn Premium subscription is bought and paid for by the parent, on naglesslearn.com, through Stripe.
Cancellation
- Cancel any time from your account: Subscription → Cancel subscription, or by writing to hello@naglesslearn.com.
- There is no minimum term and no cancellation fee.
- After you cancel, Premium stays active until the end of the period already paid. Then the family moves to Free automatically. The account, the children and the basic history stay.
Free trial
The first 14 days of Premium are free, once per family. If you cancel during the trial, you pay nothing.
Refunds
- First payment of a subscription: you can get a full refund within 14 days of the payment, without giving a reason. This also covers your right of withdrawal as an EU consumer.
- Yearly renewal: you can get a full refund within 14 days of the renewal if you have not used Premium since.
- Monthly renewals are not refunded, but you can cancel any time so the next one is not charged.
- Technical problems: if the service did not work because of us, we refund the part of the subscription for the affected period.
How to ask for a refund
Write to hello@naglesslearn.com from the email address of your account. We answer within 3 business days. The money goes back to the same card through Stripe, usually within 5 to 10 business days depending on your bank.
Contact
S.C. PUREQUAD SRL, CUI RO29314850, Reg. Com. J2017015676403, Bd. Iuliu Maniu nr. 7, Corp T, etaj 3, Sector 6, București, România. Email: hello@naglesslearn.com.